Frequently Asked Questions

Clarity for Your Remodeling Investment

Credentials & Expertise

Are you licensed and insured in North Carolina?

Yes. NexGen Homes is a fully licensed North Carolina General Contractor and fully insured. We pull required permits and schedule inspections for all applicable projects in Mecklenburg County and surrounding areas.

What types of projects do you specialize in?

We focus on high-quality residential remodeling, including:

Luxury kitchen renovations
Spa-inspired bathroom remodels
Whole-home transformations
Structural wall removal & beam installation
Custom porches and additions

Our work blends structural expertise with refined design execution.

What areas do you serve?

We serve Charlotte, Ballantyne, South Charlotte, Matthews, Pineville, and surrounding Mecklenburg County areas.

Investment & Transparency

How are your projects priced?

We primarily operate under a cost-plus agreement model, offering:
• Transparent material and labor costs
• Open-book accounting
• Detailed scope documentation
• Flexibility for design refinements
For select smaller projects, fixed pricing may be offered.
This structure ensures clarity, not surprises.

What is the typical investment range?

Every home is unique. However, most Charlotte-area projects fall within:

Kitchen Renovations: $60,000 – $150,000+
Bathroom Remodels: $25,000 – $60,000+
Whole-Home Renovations: $175,000+

Final investment depends on scope, structural changes, and material selections.

How are payments structured?

Payments are milestone-based and aligned with project progression:

Initial retainer
Framing & rough-in completion
Drywall & finishing stage
Final walkthrough & completion

Larger projects may include structured bi-weekly billing for clarity.

The Remodeling Process

What is your remodeling process?

Step 1 — Consultation & Vision Alignment

We begin with an on-site consultation to understand your goals, design preferences, and investment expectations.

Step 2 — Detailed Proposal

You receive a comprehensive scope of work and cost outline tailored to your home.

Step 3 — Design & Selections

We assist with cabinetry, lighting, plumbing fixtures, flooring, and finish coordination to ensure cohesive execution.

Step 4 — Permits & Scheduling

All required permits and inspections are handled by our team.

Step 5 — Construction Management

Clear communication. Organized scheduling. Professional oversight.

Step 6 — Final Walkthrough

We complete a detailed review to ensure the final result meets our standards.

Who will be my main point of contact?

You will work directly with Vincent Wu, General Contractor, along with our dedicated project coordination team.

We believe in direct, responsive communication throughout the build.

How are changes managed?

If adjustments are requested:

• Scope is documented
• Pricing is clearly presented
• Timeline impact is outlined
• Written approval is secured

No ambiguity. No assumptions.

What if hidden issues are discovered?

In renovation, unforeseen structural or mechanical conditions can arise.

We immediately:

• Document findings
• Provide transparent cost breakdown
• Present solutions
• Obtain approval before proceeding

Professional management minimizes stress.

Living Through Construction

Do I need to move out during remodeling?

For kitchens or whole-home renovations, temporary relocation may be recommended for comfort.

For bathrooms and phased projects, homeowners often remain in residence.

How do you protect my home during construction?

We implement:

• Dust containment barriers
• Floor and surface protection
• Organized jobsite practices
• Daily cleanup protocols

Your home is treated with care and respect.

Permits & Structural Expertise

Do you handle permits?

Yes. All required permits and inspections are coordinated by our team.

Structural modifications include proper engineering documentation when required.

Do permits affect timeline?

Permit review and inspections are incorporated into your project schedule to ensure compliance without unnecessary delay.

Material Selection & Design Support

Do you assist with selections?

Absolutely. We guide clients through:

• Cabinetry
• Countertops
• Plumbing fixtures
• Lighting
• Flooring
• Paint & finish palettes

We can recommend trusted Charlotte-area suppliers.

Can I provide my own materials?

Yes, subject to coordination and specification review to ensure compatibility and warranty protection.

Warranty & Post-completion Care

Do you provide a warranty?

Yes. We provide a workmanship warranty on completed work. Manufacturer warranties apply to installed materials and fixtures.

What if I need service after completion?

We stand behind our craftsmanship. Simply contact us and we will coordinate review and resolution as appropriate.

Ready to Get Started?

NexGen Homes helps Charlotte NC homeowners accurately budget, plan, design, and build any type of remodel.
Start Your Free Estimate Today!

704-877-7985